The Moon Sun charm in goldplate symbolizes the union of opposites. An easy to use lobster clasp comes with this charm which allows you to put it on where you want, and take it off when you want.
At Lizzy James and LEAHJESSICA , we are committed to ensuring our customers are completely satisfied with their purchases. Our customer satisfaction promise is simple: if you're not happy with your purchase for any reason, we will replace the item at no charge.
Return and Replacement Policy:
Eligibility: All items purchased from Lizzy James and LEAHJESSICA are eligible for replacement. This policy applies to all products, regardless of the reason for the return.
Process: To initiate a replacement, please contact our customer service team with your order details and a brief explanation of the issue. Our team will guide you through the replacement process.
Timeframe: You can request a replacement within 30 days of receiving your item. We encourage you to inspect your items upon delivery to ensure satisfaction.
Condition: While we aim to replace any item, we ask that returned items be in their original packaging. This helps us process your replacement efficiently.
Shipping Costs: Lizzy James and LEAHJESSICA will cover the shipping costs for all replacements to ensure a hassle-free experience.
Our Commitment:
We believe in providing exceptional service and maintaining fairness for all our valued customers. Our replacement policy is designed to give you peace of mind and confidence in your purchases with us.
For any questions or assistance, please contact our customer service team at customerservice@lizzyjames.com