We want you to be 100% satisfied with your LJ purchase, and we're here to help!
At Lizzy James and LEAHJESSICA , we are committed to ensuring our customers are completely satisfied with their purchases. Our customer satisfaction promise is simple: if you're not happy with your purchase for any reason, we will replace the item at no charge.
Return and Replacement Policy:
We accept items purchased from Lizzy James and LEAHJESSICA within 60 days of purchase for a remake or gift card in the same amount as your purchase. This policy applies to all products, regardless of the reason for the return.
To initiate, please contact our customer service team with your order number. Our team will guide you through the process.
The steps are as followed:
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STEP 1 Contact us via email at customerservice@lizzyjames.com within 60 days of receipt of your order to obtain an Exchange RMA. In your email, please include your order number/receipt.
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STEP 2 Please mail your piece(s) to us at: Lizzy James, 18029 Calle Ambiente - Suite 511-B, Rancho Santa Fe, CA 92067. Include the RMA number in your package.
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STEP 3 Upon receipt, we will issue you a replacement or a LJ Gift Card
- Please do not send your Return without obtaining RMA, as it will delay the exchange process.
Shipping Costs: Lizzy James and LEAHJESSICA will cover the shipping costs for all replacements to ensure a hassle-free experience.
For any questions or assistance, please contact our customer service team at customerservice@lizzyjames.com
Engravables:
- Personalized pieces are not eligible for return.
Exchange processing time:
- Please allow 2-3 days for us to process your return upon receipt
- Approximate time to craft your new piece is 5-7 days on average
How the Gift Card Exchange Works:
- Any discount codes used for the original order are applicable to their exchange order; you will get a code for the same discount amount.
- Your new discount code and e-gift card will never expire.
- You are able to enter BOTH the e-gift card and discount code during check out; both will be accepted.
- Your new pieces will be produced in approx 5-7 days from when the exchange order is placed.
Refunds:
- In the unlikely event of a defect, please contact us within 7 days of receipt of your item at customerservice@lizzyjames.com or by phone at 877-554-1215.
- DURING PEAK PHONE TIMES FOR FASTER SERVICE EMAIL IS BEST.
