Gold Cross Heart Charm

We want you to be 100% satisfied with your Lizzy James purchase, and we're here to help!

At Lizzy James and LEAHJESSICA , we are committed to ensuring our customers are completely satisfied with their purchases. Our customer satisfaction promise is simple: if you're not happy with your purchase for any reason, we will replace the item at no charge.

Return and Replacement Policy:

Eligibility: All items purchased from Lizzy James and LEAHJESSICA are eligible for replacement. This policy applies to all products, regardless of the reason for the return.

Process: To initiate a replacement, please contact our customer service team with your order details and a brief explanation of the issue. Our team will guide you through the replacement process.

Timeframe: You can request a replacement within 30 days of receiving your item. We encourage you to inspect your items upon delivery to ensure satisfaction.

Condition: While we aim to replace any item, we ask that returned items be in their original packaging. This helps us process your replacement efficiently.

Shipping Costs: Lizzy James and LEAHJESSICA  will cover the shipping costs for all replacements to ensure a hassle-free experience.

Our Commitment:

We believe in providing exceptional service and maintaining fairness for all our valued customers. Our replacement policy is designed to give you peace of mind and confidence in your purchases with us.

For any questions or assistance, please contact our customer service team at customerservice@lizzyjames.com

Process:

• STEP 1 Contact us via email at customerservice@lizzyjames.com within 14 days of receipt of your order to obtain an Exchange RMA. In your email, please include your order number/receipt.
• STEP 2  Please mail your piece(s) to us at: Lizzy James, 18029 Calle Ambiente - Suite 514, Rancho Santa Fe, CA 92091. Include the RMA number in your package.
• STEP 3  Upon receipt, we will issue you a Lizzy James Gift Card 
• Please do not send your Return without obtaining RMA approval, as it will delay the exchange process.

Engravables:

• Engravable bracelets may be exchanged for a different size or color only.

Exchange processing time:

• Please allow 2-3 days for us to process your return upon receipt
• Approximate time to craft your new piece is 5-7 days on average 

How the Gift Card Exchange Works:

• Any discount codes used for the original order are applicable to their exchange order; you will get a code for the same discount amount. 
• You can place your new exchange order for a new size/color/style once the e-gift card is received.  Your new discount code and e-gift card will never expire.
• You are able to enter BOTH the e-gift card and discount code during check out; both will be accepted.
• Your new pieces will be produced in approx 5-7 days from when the exchange order is placed (or shorter, if shipping is expedited).

Returns:

• Please be fair to us and remember that we only accept a return that is in the original new condition.
• We cannot accept an exchange if it doesn’t meet these basic requirements.

Refunds:

• In the unlikely event of a defect, please contact us within 7 days of receipt of your item at customerservice@lizzyjames.com or by phone at 877-554-1215.
• DURING PEAK PHONE TIMES FOR FASTER SERVICE EMAIL IS BEST.